View Larger ImageInfusionsoft Goes Social to Boost Customer Satisfaction 
By Infusionsoft
Infusionsoft, leaders of small business sales and marketing software, has encouraged 'the groundswell' by using social technologies to connect with its vast user and prospective customer community, as well as to make its own organization more efficient. The hub is the Infusionsoft Fusebox, a customer portal powered by Helpstream, and is dedicated to the education and support of its community. Here, customers have access to a wealth of articles and videos on topics important to their best use of Infusionsoft: from things like how to write effective marketing copy to best ways of boosting e-mail deliverability. Any feedback for Infusionsoft can be submitted through the robust 'ideas forum,' which is monitored by the Infusionsoft product development team. Infusionsoft is super active in the social media sphere as well - including Facebook, the Infusionsoft blog, LinkedIn, and Twitter - in order to be an active part of the largest community possible.
Key to Infusionsoft is offering the best product possible. Infusionsoft's Fusebox allows users to collaborate and easily answer common questions, dramatically improving the efficiency of Infusionsoft's customer service and support. In the past seven months, Infusionsoft has been able to double the number of software applications handled by each support representative, improve the ability to resolve help tickets in under an hour and significantly boost cases resolved online. The total number of users supported increased by more than 65% (9,000 to 15,000) - without requiring additional support staff. The combination of these efficiencies has improved customer satisfaction by 10%, based on Infusionsoft's standard "gold star" rating system. Additionally, 95% of nearly 1,000 customers surveyed would recommend Infusionsoft's small business sales and marketing solution.
November 2008- Present
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Reviews
Infusionsoft has so many resources...
Reviewed September 15, 2009 by Rosemary M
Infusionsoft has so many resources available for new businesses, their training and support is phenomenal!
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Infusionsoft keeps it real through...
Reviewed September 15, 2009 by Cindy
Infusionsoft keeps it real through active engagement in social media.
Report Inappropriate Review As the owner of a social media...
Reviewed September 14, 2009 by Matthew Arndt
As the owner of a social media marketing agency I can only say that Infusionsoft's Social Media efforts are impeccable as far as larger companies go. Their ability to connect with their users has, I'm sure, lead to an increase in business and from my expe
Report Inappropriate Review Infusionsoft has allowed me to...
Reviewed September 14, 2009 by Kirk
Infusionsoft has allowed me to understand marketing and the methodology of marketing more then my MBA studies did. If there was ever a need for follow up it is in this economy.
Report Inappropriate Review Infusionsoft is the life blood...
Reviewed September 14, 2009 by Infusionpros.com
Infusionsoft is the life blood of my business and has done some AWESOME things for sooo many people. I work with these people day in and day out. Great Stuff!!! -infusionpros.com
Report Inappropriate Review The videos, connections, and business-building...
Reviewed September 14, 2009 by Jeff
The videos, connections, and business-building help is AMAZING!
Report Inappropriate Review Infusionsoft's support site is...
Reviewed September 14, 2009 by Rebecca
Infusionsoft's support site is fantastic!
Report Inappropriate Review Infusionsoft has changed my life!
Reviewed September 14, 2009 by Cory
Infusionsoft has changed my life!
Report Inappropriate Review Infusionsoft's community is simply...
Reviewed September 8, 2009 by Bill Odell
Infusionsoft's community is simply fantastic. Their best practices forum on e-mail marketing is one of the best I have seen.
Report Inappropriate Review I love using Infusionsofts Support...
Reviewed September 4, 2009 by Katie
I love using Infusionsofts Support Site and I can get answers to my questions really quickly or ask for help whichever I prefer.
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