View Larger ImageHelpstream: Innovative Social CRM Solution Helps Customers Help Themselves 
By Helpstream
Helpstream is a Social CRM system that combines advanced social Web technologies with robust customer service workflows. Its comprehensive customer engagement platform helps companies reduce overall customer support costs while increasing customer satisfaction and retention.
Delivered as an on-demand SaaS application, Helpstream is designed to help customers help each other and to allow companies to better leverage their internal customer service resources.
Helpstream’s comprehensive customer service portal features include a robust customer community with Q&A and Discussions, an Idea Exchange for sharing and voting on new ideas, A Knowledge Base that supports virtually any file type, federated search capabilities and the ability to submit and track support requests. Helpstream has tight integrations with existing CRM systems from salesforce.com and Oracle.
Helpstream solutions help companies lower customer support costs by enabling customers to help each other. By encouraging customers to help one another, agents are freed from addressing most routine requests and can focus on more complex problems. Customer case studies have shown that Helpstream’s Social CRM solution delivers significant ROI such as:
• Each service agent can handle up to 3 times as many customers
* Customer satisfaction can increase by as much as 20%
* Knowledge base costs can decrease by as much as 30%
• Payback on initial investment can occur in under 6 months
In addition, Helpstream helps companies extend their investments in existing systems by seamlessly integrating with existing CRM systems such as saleforce.com and Oracle. Built from the ground up as a 100% SaaS solution, Helpstream eliminates upfront investment in IT resources and can be up and delivering real value in a matter of weeks.
2007 - present
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Reviews
Looks like the only company that...
Reviewed October 1, 2009 by John
Looks like the only company that is delivering to the social promise of real business value
Report Inappropriate Review Incredibly flexible and accessible....
Reviewed September 24, 2009 by Ann
Incredibly flexible and accessible. A customer engagement powerhouse!
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No doubt about it - Social CRM...
Reviewed September 24, 2009 by Rich
No doubt about it - Social CRM delivered as SaaS can't be beat.
Report Inappropriate Review My company started using Helpstream...
Reviewed September 11, 2009 by Sue
My company started using Helpstream and loved it! Easy and quick to learn.
Report Inappropriate Review In an economy where everyone is...
Reviewed September 10, 2009 by Infusionsoft
In an economy where everyone is looking for ways to get lean without compromising stellar customer experience...Helpstream is the answer! Our customers love the community and I love that our customers are helping deflect calls into support. Its a win-wi
Report Inappropriate Review The amount of inbound custmer servcie...
Reviewed September 9, 2009 by Brian
The amount of inbound custmer servcie calls now being handled by the community and self-help is stunning. We are retraining agents to be community managers.
Report Inappropriate Review Great solution - integration with...
Reviewed September 9, 2009 by Bob
Great solution - integration with our Salesforce implementation is good.
Report Inappropriate Review I was blow away the first time...
Reviewed September 8, 2009 by Bill
I was blow away the first time I reviewed this product and it continues to impress every time we use it.
Report Inappropriate Review Used this before and wish I had...
Reviewed September 4, 2009 by Paula
Used this before and wish I had this tool along time ago.
Report Inappropriate Review This is a great solution with very...
Reviewed September 4, 2009 by Kyle
This is a great solution with very impressive results.
Report Inappropriate Review This is definitely the direction...
Reviewed September 4, 2009 by Chip Lewis
This is definitely the direction support is headed.
Report Inappropriate Review looks like a one stop solution
Reviewed September 2, 2009 by Feank
looks like a one stop solution
Report Inappropriate Review Innovative concept for customer...
Reviewed September 2, 2009 by Steve
Innovative concept for customer support. Very interesting.
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