View Larger ImageThe Archer E-GRC Ecosystem 
Archer Technologies is a leading provider of enterprise risk, governance and compliance (GRC) solutions. The company has created two online collaboration tools - the Archer Community and Archer Exchange - which allow customers and partners to share knowledge, best practices and the actual applications they have developed using Archer's SmartSuite framework.
The Archer Community is an online social network for Archer's passionate user base to interact, support each other, share ideas and drive Archer's product development. Through the Community, Archer communicates daily with clients, employees and partners to broadcast updates, solicit feedback and facilitate the sharing of best practices for solving business problems.
The Archer Exchange is an online marketplace where clients download best-practice applications developed by fellow clients, Archer product experts and top-tier providers.
This invaluable feedback and knowledge sharing among customers (sometimes direct competitors) and partners enabled by the Archer Community has directly resulted in new product development, including Archer's Business Continuity Management, Mobile GRC and Data Feed Manager applications).
The concept of "community-driven development" encourages customers to submit feature enhancements, collaborate with their peers and vote on top enhancement requests via an online social network for GRC professionals and industry experts. This Web 2.0 approach has been extremely powerful in the development of new solutions at Archer and community collaboration as demonstrated through the following metrics:
Archer Community:
* 2413 Members
* 2314 Forum Posts
* 27279 Downloads
* 1529 Ideas
* 20 new members, 4,000 unique visits and over 400 downloads per week
Archer Exchange:
* 17,000 unique visits
* 90,000 page views
* 1,200 downloads
* 65 Applications
* 14 Service Providers
* 19 Integration Providers
* 152 Content Packs
April 7, 2008.
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Reviews
Archer should be applauded for...
Reviewed October 27, 2009 by Neena Ballard
Archer should be applauded for the implementation of the Archer Community and the Archer Exchange. My group relies on this valuable source of information almost daily.
Report Inappropriate Review If there is a company that uses...
Reviewed October 5, 2009 by Matt Crawley
If there is a company that uses technology to the fullest to keep it's customers happy and coming back for more year after year, it's Archer. From the massive industry community to their presence on LinkedIn, Twitter, and a host of industry boards, Arche
Report Inappropriate Review The Archer Community is a great...
Reviewed October 2, 2009 by David Petty
The Archer Community is a great place for Archer customers to communicate their ideas and enhancements to the product and get support for those ideas from other customers. The discussion board on the Archer Community is a great place for collaboration wi
Report Inappropriate Review The Archer Exchange offers a wonderful...
Reviewed October 1, 2009 by David Merdian
The Archer Exchange offers a wonderful way to share information.
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The Archer Exchanage offers users...
Reviewed October 1, 2009 by Wayne Proctor
The Archer Exchanage offers users the opportunity to leverage a wealth of functionality that can easily be tailored to serve any industry or company size.
Report Inappropriate Review The Archer Exchange is a great...
Reviewed October 1, 2009 by Corey Carpenter
The Archer Exchange is a great way to share integrations between Archer and other industry leading tools.
Report Inappropriate Review The Archer Exchange and Community...
Reviewed October 1, 2009 by Scott Cogan
The Archer Exchange and Community help ensure product development matches customer interests and places valuable GRC resources directly in the customers hands.
Report Inappropriate Review Archer's GRC system coupled with...
Reviewed October 1, 2009 by Jackie Weathers
Archer's GRC system coupled with the Exchange and Community are unsurpassed in supplying the ultimate user experience.
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My experience with Archer has been...
Reviewed October 1, 2009 by Susan Bowen
My experience with Archer has been great. The staff is always helpful. No matter who you contact they will make sure you are directed to the right person who can help you. Everyone is knowledgeable, helpful and friendly. The Archer Community and Exchange
Report Inappropriate Review The Archer Community and Archer...
Reviewed October 1, 2009 by Karen Mason
The Archer Community and Archer Exchange have been invaluable to our company during our first year of utilizing many Archer products and beyond. The free Friday training sessions, the exchange of community ideas and support, and the ability to download s
Report Inappropriate Review I am incredibly grateful to the...
Reviewed October 1, 2009 by Tara Darbyshire
I am incredibly grateful to the Archer users for perpetuating the Archer Community and consistently driving innovation, best practices and enhancements. The contributions made by the Archer Community have a direct benefit to our customers and allows Arch
Report Inappropriate Review In my 12+ years as a GRC professional,...
Reviewed October 1, 2009 by Jason Rohlf
In my 12+ years as a GRC professional, I have never seen a company place more emphasis on the ideas of its customers. In the knowledge sharing world of GRC, the Archer Ecosystem brings a systematic way for professionals to learn from each other.
Report Inappropriate Review The Archer Community is a fantastic...
Reviewed October 1, 2009 by Bridgett O'Tool
The Archer Community is a fantastic way to share ideas and speak with other Archer Professionals to get feedback on best practices.
Report Inappropriate Review The Archer eco-system provides...
Reviewed September 30, 2009 by Michelle Ryan
The Archer eco-system provides an idea breeding ground for GRC professionals all over the world!
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The Archer Community has been instrumental...
Reviewed September 24, 2009 by AETB
The Archer Community has been instrumental in the success of our business. Our users login in daily to get our questions answered and post ideas.
Report Inappropriate Review Archer Community is one of the...
Reviewed September 17, 2009 by Aric RIndfleisch
Archer Community is one of the best examples of customer-generated innovation in business today. By involving users in the new product development process, Archer decreases its risk of failure and increases its customer connections. Archer realizes that g
Report Inappropriate Review The product development angle is...
Reviewed September 17, 2009 by C DiNitto
The product development angle is what interests me the most. Any company that involves their customers to that degree in the product development lifecycle will continue to succeed. This is a best-practice model that all enterprise software companies shoul
Report Inappropriate Review I am very impressed by what Archer...
Reviewed September 11, 2009 by Jack Johnston
I am very impressed by what Archer has done here. Their approach to community involvement is really looking like a model that other software companies would be smart to study and replicate.
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